Interactive Teller Machines

Technology with a Personal Touch

We are excited to provide ITM technology to our membership. Like ATMs, an ITM can take deposits, dispense cash, and check your account balances. They can also dispense cash in more denominations (even ones and fives!), make payments on your loans, and transfer funds to and from your accounts! You can also speak directly to a video teller if you need assistance.

Our 183rd and Maple branch uses ITMs exclusively, while our 144th & F Street branch has one in the drive-thru.

Forgot your debit card at the 183rd & Maple branch? No problem - come inside and you can access your account with your account number (we will ask to verify your ID).

Check out the video above to see the ITM in action! There's also a list of Frequently Asked Questions if you need help.

ITM Frequently Asked Questions

What is an ITM?

An ITM is an Interactive Teller Machine. An ITM combines the traditional functions of an ATM with added capabilities such as making a loan payment, transferring between accounts, and even active teller assistance.

Do I need a special card to use the ITM?

No. You can use your debit card or enter your account number and social security number.

What transactions can be performed at the ITM?

Balance inquiries
Receive a printout of the last 5-10 transactions on your account suffix
Cash deposits
Check deposits
Cash withdrawals in varying denominations
Transfer funds between depository accounts
Make loan payments by cash, check, or transfer

What transactions CANNOT be performed at the ITM?

Issue Cashier’s Checks or Money Orders
Print forms, statements, or tax documents
Accept or dispense more than 50 bills or checks at once
Dispense coin
Allow withdrawals or transfers from loans or lines of credit
Permit transfers to accounts you are not linked to

Can I get cash back from my deposit?

Deposits with cash back are permitted if the cash back amount is already available in the account.

Can I withdraw/transfer from my line of credit?

Yes, if there are funds available and you meet the minimum advance amount of $100.

What if I make a cash loan payment but I need change?

You will receive cash back if you input more cash than your payment amount.

How do I speak to a video teller?

Just tap the Request Teller Assistance button from the main screen! If you’re in a transaction, just tap Help at the bottom of each screen.

When are video tellers available?

Active teller assistance is available M-F 8 a.m. – 5 p.m. and on Saturdays from 9 a.m. – 12 p.m.

Can I choose specific dollar amounts?

Yes, denomination options are provided for your cash withdrawals.

How do I maintain my privacy?

You can adjust the volume of the machine to a preferred level.
You can always use a handset to communicate (inside the branch).
You can type customer verification information privately should we require it.

Our Members, Their Stories

Mutual 1^st Federal has the friendliest and most knowledgeable personnel to work with that it’s a pleasure to come into the credit union to do any kind of transaction. My wife and I have been with Mutual 1^st Federal for more years than we’d like to remember, and have never had an unpleasant experience in all the hundreds of visits... Staff makes each of our visits a pleasure to look forward to, as we know they will take care of our needs and take time to make us feel at home. Keep up the good work!

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