Yes, you will still be able to pay your Mutual 1^st Visa within online banking.  Transaction history will not be available; however you can register your card on www.ezcardindfo.com to set up your card.

The sign out button is located in the upper right corner within online banking.  If your screen is not fully expanded and the sign out button is not showing, it can be located in the 'More' tab.

Once you’re logged into online banking, you can update your password, under ‘more’ and the system will walk you through the steps.

Click the “Forgot Password” link on the online banking homepage or on the mobile banking app. Complete the information based on the primary account holder’s details.

Yes, at this time the app works with facial recognition for iPhones and Touch ID for iPhone and Android devices. To set it up, make sure facial recognition and/or Touch ID is enabled on your device. Then go to the ‘More’ and the app will walk you through the steps.

Yes, all previously showing account numbers and nicknames will automatically convert to the new online banking system.

Yes, you’ll want to delete any bookmarks or shortcuts created for the old online banking platform. You can save the new site for easy reference in the future.

Your username will be your member number (same as what you have used in the past) and your previous online banking password. You will then be prompted to create a new username and password.

Yes, you will delete the old Mutual 1^st Federal mobile app. The new mobile app will be available for download on Monday February 25^th 2019.

You will continue to log in your online banking account through the www.mutualfirst.com website or the new mobile app.

For first time users, click the enroll link or button. Once you log in from one platform, use the same username and password across online and mobile banking.

You can enroll for the first time through either online or mobile banking. Log in using your existing account number (in the username field). On the next screen, you will be prompted to create a new username and password for future use.

Your username can be any combination of numbers and letters but cannot contain special characters ($%!@).
Your new password must be at least four characters, including at least one upper letter, one lower letter and one number. Your password may include special characters ($%!@).

If using a mobile device or tablet, you’ll select ‘Deposit Check’ and use the built in camera to take a photo within the mobile application. You may also do this with your home computer and a scanner as well. (You will no longer need the Depozip app.)

Write “for remote deposit only” and sign your name on the back of the check.

All previously showing scheduled and reoccurring transfers will automatically convert to the new online banking system.

Yes, through the new online banking system, you can schedule one-time and reoccurring ACH transfers under the ‘transfer’ then ‘remote transfer’ tabs. You can set up transfers from another institution to Mutual 1^st Federal or from Mutual 1^st Federal to another institution. You will still need to contact the credit union to make any edits or deletions to existing ACH transactions.

There is a pay loan option in online and mobile banking if you are paying from your account at Mutual 1^st Federal to your loan at Mutual 1^st Federal. If you would like to pay using a credit or debit card or an account at another institution, please visit our homepage and click ‘Loan Pay’ within the green login bar. This will open our payment center, which is available 24/7 as a free service for our members!

Yes, you will need to know their account number (including suffix) and whether or not it’s a share (checking or savings account) or a loan. Follow the format on the transfer screen.

There is an option to click 'Show' next to the masked numbers so that you can see the full account number when needed.

Our new online and mobile banking app both allow you to block your debit card. If you locate your card, you can log back in to unblock your card to start using it again. If you do not locate it, please contact the credit union to permanently restrict the card and order a new card number.

For extra control over your cards, you can download the CardValet^® app for your smartphone from Google Play or the App store. CardValet^® allows you to control family spending, set GPS location limits and more. Enroll your Mutual 1^st Federal debit card(s) to manage your debit card alerts and preferences.

Yes! Simply call 402.697.3438 to reach the Online Banking Support Team, during business hours. We are also available via email at: online@mutualfirst.com.

You can send the credit union a message via online or mobile banking. Our customer service will monitor the messages feature during business hours and reply within 24 hours. Please do not send personal information via Messages.

Yes, you will go into account profile and submit the changes. You will receive a secure access code via email or text message to complete the request.

Account alerts will not automatically convert to the new system so you will need to set up your alerts.

The new online banking makes creating alerts easy. The system will use the cell phone number or email address on your account profile to send you secure access codes. You may need to contact the credit union first to update it, if your info is outdated.

No, you will not lose any of your archived estatements. You will still have access to the past 12 months of statements OR the first statement following your registration, whichever is lesser.

No, not at this time. You will be able to view your statements in online banking under the 'More' section.

You can continue to reorder checks from our website, not online banking.

Yes! Our new mobile banking app will give you access to the check images within the past 24 weeks just the same as online banking.

Telephone Teller is not affected when you change your username and password through online or mobile banking. Continue to use your existing account number and password for Telephone Teller.

Cookies are small text files which are stored on a user's computer by a web browser. Cookies are commonly used to store personal registration data like your name, your address, the contents of a shopping cart, and so on. Most commonly and why we recommend clearing them before accessing your online banking, is that they can store previously used passwords. This could affect your default username and password in the new system, until the cookies are cleared and restored with your new login criteria.