Online & Mobile Banking

Yes, you can pay your Mutual 1^st Visa within online banking. Transaction history is not available.

The sign out button is located in the upper right corner within online banking.  If your screen is not fully expanded and the sign out button is not showing, it can be located in the 'More' tab.

Once you’re logged into online banking, you can update your password, under ‘more’ and the system will walk you through the steps.

Click the “Forgot Password” link on the online banking homepage or on the mobile banking app. Complete the information based on the primary account holder’s details.

Yes, at this time the app works with facial recognition for iPhones and Touch ID for iPhone and Android devices. To set it up, make sure facial recognition and/or Touch ID is enabled on your device. Then go to the ‘More’ and the app will walk you through the steps.

Log in your online banking account through the www.mutualfirst.com website or the mobile app.

For first time users, click the enroll link or button. Once you log in from one platform, use the same username and password across online and mobile banking.

You can enroll for the first time through either online or mobile banking. Follow the prompts to set up your account with a username and password.

Your username can be any combination of numbers and letters but cannot contain special characters ($%!@).
Your password must be at least four characters, including at least one upper letter, one lower letter and one number. Your password may include special characters ($%!@).

We're constantly reviewing and enhancing our online security measures to ensure that your money is safe and secure. We have added Multi-Factor Authentication (MFA) to our online and mobile banking to add an extra security layer to your accounts across the internet and within our mobile. MFA means your accounts require information beyond username and password to confirm you are who you say you are before you can get into your accounts. This multi-step process ensures that you are the only person that can access your account, even if someone has your password.

Multi-Factor Authentication (MFA) requires you to identify yourself with not one, but two factors. Your user ID and password count as one form of authentication. If you have already used your computer and browser to login to online banking, the computer serves as your second factor because it has a stored cookie file. Similarly once you log in to your mobile app with MFA, your app will serve as the second factor of authorization for logins moving forward. However If you visit online banking using a machine without this cookie file, have your browser set to automatically clear cookies or login to your mobile app on a new device, it generates a Verification Code and sends it to you via a method that only you would have access to read, such as your mobile phone (via text) or personal email.

No, this is an automatic security measure that will be added to your account to ensure you're the only person that can access it.

Once Multi-Factor Authentication is live, whenever you sign in on a new browser, computer or mobile device, you will be asked to verify your identity via a code that will be sent to via either email or text. If you do not have these items updated, you will not receive your verification code and therefore be unable to access your account. While you may opt to have the verification code sent to EITHER your email or mobile device, we recommend having all information updated in case there is an issue with spam filters on your email provider.

If using a mobile device or tablet, you’ll select ‘Deposit Check’ and use the built in camera to take a photo within the mobile application. You may also do this with your home computer and a scanner as well.

Write “for remote deposit only” and sign your name on the back of the check.

Yes, through the online banking system, you can schedule one-time and reoccurring ACH transfers under the ‘transfer’ then ‘remote transfer’ tabs. You can set up transfers from another institution to Mutual 1^st Federal or from Mutual 1^st Federal to another institution. You will still need to contact the credit union to make any edits or deletions to existing ACH transactions.

There is a pay loan option in online and mobile banking if you are paying from your account at Mutual 1^st Federal to your loan at Mutual 1^st Federal. If you would like to pay using a credit or debit card or an account at another institution, please visit our homepage and click ‘Loan Pay’ within the green login bar. This will open our payment center, which is available 24/7 as a free service for our members!

Yes, you will need to know their account number (including suffix) and whether or not it’s a share (checking or savings account) or a loan. Follow the format on the transfer screen.

There is an option to click 'Show' next to the masked numbers so that you can see the full account number when needed.

Our online and mobile banking app both allow you to block your debit card. If you locate your card, you can log back in to unblock your card to start using it again. If you do not locate it, please contact the credit union to permanently restrict the card and order a new card number.

For extra control over your cards, you can download the CardValet^® app for your smartphone from Google Play or the App store. CardValet^® allows you to control family spending, set GPS location limits and more. Enroll your Mutual 1^st Federal debit card(s) to manage your debit card alerts and preferences.

Yes! Simply call 402.697.8200 to reach our Call Center Service Representatives, during business hours. We are also available via email at: info@mutualfirst.com

You can send the credit union a message via online or mobile banking. Our customer service monitors the messages feature during business hours and reply within 24 hours. Please do not send personal information via Messages.

Yes, you can go into account profile and submit the changes. You will receive a secure access code via email or text message to complete the request.

The online banking makes creating alerts easy. The system uses the cell phone number or email address on your account profile to send you secure access codes. You may need to contact the credit union first to update it, if your info is outdated.

You cannot view estatements on your mobile app. However, you can view estatements in the online banking section. Login to online banking, click on ‘More’ and then select ‘E-Documents.’

You can reorder checks from our website, not online banking.

Yes! Our mobile banking app will give you access to the check images within the past 24 weeks just the same as online banking.