Yes, you are able to pay your Mutual 1st Visa within online banking.  Transaction history will not be available; however, you can click on Manage Card to check your balance and pay your bill. You can make your payment in numerous ways: use the Transfer Funds function to transfer funds from your Mutual 1st account, use an external account set up under My Finances, or you can click Manage Card and pay from that site. Note: when you click on Manage Cards, you will see your transactions in real-time, but that may not be reflected on the online/mobile banking site due to a short lag.  

Click the “Forgot Password” link on the online banking homepage or on the mobile banking app. Complete the information based on the primary account holder’s details.

Yes. On the Android or iPhone app, make sure fingerprint access and/or facial recognition is enabled on your device. Then tap the More > App Settings > Enable fingerprint, Enable Face ID, or Enable PIN. 

No, an update should be pushed to your existing app.

You will continue to log in your online banking account through the www.mutualfirst.com website or the updated mobile app.

For first time users, click the enroll link or button. Once you log in from one platform, use the same username and password for both online and mobile banking.

Your username can be any combination of numbers and letters but cannot contain special characters ($%!@).
Your password must be at least four characters, including at least one upper letter, one lower letter and one number. Your password may include special characters ($%!@).

You can schedule one-time and reoccurring ACH transfers TO OR FROM your checking or savings accounts at Mutual 1^st. There are multiple ways to process transfers within online and mobile banking, but the following steps begin from the My Finance tab (desktop or mobile).

Click on My Recipients (Recipients from the mobile app).  There are options of External Accounts and Contacts.

External Accounts

To add an external account, add it as a Recipient from the My Finance tab. Follow the prompts to add your external account. 

Contacts

Click Invite and enter the recipient's email address or phone number. They will receive an email or a text indicating that you would like to send them money and a link will be included. The link will take them to a secure site where they can enter their routing and account information. If your contact is a Mutual 1st member, the system will identify them as such and also ask them to enter their 4-digit Share ID. 

Once the recipient has been added as a contact, you can follow the steps to send them money by first choosing the source of the funds and then choosing them as the recipient. 

 

There are multiple ways to schedule a loan payment in the updated online and mobile banking platform. 

You can click the Pay Loan button in your loan account details and pay from one of your Mutual 1st accounts.

You can process a Transfer from a Mutual 1st account to your loan account. 

You can process a Transfer from an external account to your loan. To add an external account, add it as a Recipient from the My Finance tab. Follow the prompts to add your external account. 

We're constantly reviewing and enhancing our online security measures to ensure that your money is safe and secure. We have added Multi-Factor Authentication (MFA) to our online and mobile banking to add an extra security layer to your accounts across the internet and within our mobile. MFA means your accounts require information beyond username and password to confirm you are who you say you are before you can get into your accounts. This multi-step process ensures that you are the only person that can access your account, even if someone has your password.

Multi-Factor Authentication (MFA) requires you to identify yourself with not one, but two factors. Your user ID and password count as one form of authentication. If you have already used your computer and browser to login to online banking, the computer serves as your second factor because it has a stored cookie file. Similarly once you log in to your mobile app with MFA, your app will serve as the second factor of authorization for logins moving forward. However If you visit online banking using a machine without this cookie file, have your browser set to automatically clear cookies or login to your mobile app on a new device, it generates a Verification Code and sends it to you via a method that only you would have access to read, such as your mobile phone (via text) or personal email.

No, this is an automatic security measure that will be added to your account to ensure you're the only person that can access it.

Once Multi-Factor Authentication is live, whenever you sign in on a new browser, computer or mobile device, you will be asked to verify your identity via a code that will be sent to via either email or text. If you do not have these items updated, you will not receive your verification code and therefore be unable to access your account. While you may opt to have the verification code sent to EITHER your email or mobile device, we recommend having all information updated in case there is an issue with spam filters on your email provider.

On the Android and iPhone apps, tap the plus (+) sign at the bottom of the screen and choose Remote Deposit. Use your device’s camera to take a photo of both sides of the check.

Write “for remote deposit only” and sign your name on the back of the check.

Our online and mobile banking app both allow you to block your debit card. If you locate your card, you can log back in to unblock your card to start using it again. If you do not locate it, please contact the credit union to permanently restrict the card and order a new card number.

For extra control over your cards, you can download the CardValet^® app for your smartphone from Google Play or the App store. CardValet^® allows you to control family spending, set GPS location limits and more. Enroll your Mutual 1^st Federal debit card(s) to manage your debit card alerts and preferences.

Yes! Simply call 402.697.8200 to reach our Call Center Service Representatives, during business hours. We are also available via email at: info@mutualfirst.com

You can send the credit union a message via online or mobile banking. Our customer service monitors the messages feature during business hours and reply within 24 hours. Please do not send personal information via Messages.

The Chatbot can perform simple functions such as providing your current balance or your last deposit. All you have to do is type the question in the chat window. This chat is not monitored by Mutual 1^st. 

Yes, you can go into account profile and submit the changes. You will receive a secure access code via email or text message to complete the request.

Under the More menu, choose Alerts and follow the instructions to set them up. The system will use the cell phone number or email address on your account profile to send you secure access codes.

You cannot view estatements on your mobile app. However, you can view estatements in the online banking section. Login to online banking, click on ‘More’ and then select ‘E-Documents.’

Order checks from the More menu on the desktop site or your mobile app. It will take you straight to the Deluxe checking website. 

Yes! Our desktop site and mobile banking app will give you access to the check images within the past 24 weeks just the same as online banking.