Contact Mutual 1st Federal
If you have a question about your account, are unsure how to use our mobile app, or want more information about any of our services, contact us today. Give us a call, send an email, send a text, or fill out our simple form below, and one of the great Mutual 1st Federal team members will be in touch with you!
Text Us!
Have a quick question for us? Text us at 844-719-2481 with your name and your question!
Please note: Texting us is not secure. It's meant to answer non-specific questions regarding Mutual 1st Federal's products and services. Please do not disclose personal information such as your Social Security number, Mutual 1st Federal account number, or any other personal information. Should the conversation require more information, we will reach out to you or ask you to contact us.
Some examples of texts:
- What are your current auto loan rates?
- What are your hours?
- Can I make a loan payment at an ITM?
- How long will my check be on hold?
- What is your routing number?
By initiating a text message to Mutual 1st Federal at 844-719-2481, you consent to receive text message replies from us during normal business hours. Your consent is limited only to that inquiry. Messages may include updates, follow-ups, and relevant information. Mutual 1st Federal will not share personal information via text message. Message and data rates may apply. Reply STOP to 844-719-2481 at any time to opt out, or HELP for assistance.
We respect your privacy and will never share your information. View our Privacy Policy here.
Call Us
Phone: 402.697.8200 or toll free 877.697.8545
Fax: 402.697.3591
Call Center Service Representatives available:
Mon - Fri: 8:00am-5:00pm
Sat: 9:00am-12:00pm
Telephone Teller: Access your Mutual 1st Federal accounts from any touchtone phone to securely check current balances, see if a transaction has posted, and more. Call 402.330.0104 or toll free 800.697.9247.
Online Appointment
We’ve launched a way for you to virtually book branch appointments via our website. Make your appointment now. You can make an in-branch appointment at either branch OR if you prefer to speak to someone on the phone, you can request that option.
Email Us
Click here to send us an email! Please note: This email an unsecured method of communication. Please do not disclose personal information such as your Social Security number, Mutual 1st Federal account number, or any other personal information. If additional information is needed, we will reach out to you or ask you to contact us.
Visit Us
Millard
Branch
14510 F Street
Suite 101, Omaha NE
Central Omaha Branch
8073 Blondo Street
Omaha NE 68134
Northwest Omaha Branch
18282 Evans St
Omaha NE 68022
Shared Branching Locations
Access over 5,000 branches nationwide! Find a Location
Learn more about Shared Branching transactions
Get Started Today!
Routing Number: 304083147
Mutual 1st Federal NMLS: 442106
Our Members, Their Stories
I have been a member of Mutual 1st Federal for over 25 years and since then my whole family has also joined. The credit union offers a vast array of great products and our family has used most of them including mortgages, car loans and savings products. We’ve enjoyed the relationship with our credit union friends and will continue to do business long into the future.