Credit Union Omaha COVID-19 Updates
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COVID-19 Banking Updates

Please use this page to get up-to-date information about how we're adjusting our operations to fulfill your financial needs and ensure your safety and well-being. We recognize now, more than ever, you need access to your account

Credit union branches

Our lobbies are open. 

 

In recognition of updated guidance from the CDC and  the expiration of the local mask mandate, members are no longer required to wear masks.  Members who have chosen not to vaccinate or who are not fully vaccinated are encouraged to wear a mask while in the branch. If you are wearing a mask, we'll simply ask that you lower it to identify yourself when you meet with a Mutual 1st employee. Please note, our staff is more than happy to wear a mask while serving you. If that is your preference, please ask. We will continue to adhere to social distancing guidelines within branches and hand sanitizer will be available. 

 

Our drive thru continues to be a contactless option. View hours and locations here. Please note: Shared Branching participants may also utilize the drive thru.

Please call us with any questions at 402.697.8200 (toll free 877.697.8545) or email us at info@mutualfirst.com. For loan assistance, please apply online or reach out to our dedicated email via lendergroup@mutualfirst.com.

 

NEW: Online appointment booking!

We’ve launched a way for you to virtually book branch appointments via our website. Click here to make your appointment now. You can make an in-branch appointment at either branch OR if you prefer to speak to someone on the phone, you can sign up for this option.
 

Book an appointment online!
 

How we're ensuring your safety in branch

 

Social Distancing

We've placed floor spacing markers in each of our branches, ensuring 6 feet or more between each member. 

Hand Sanitizer

Additional hand sanitizing stations are available to ensure members and employees have consistent access. 

Cleaning

Our branches are thoroughly cleaned regularly.

Additional Precautions 

We've installed clear plastic shields at teller stations and will limit the number of people in our branches as needed. 

Access your money now, without leaving your home

You can access your money 24/7 from anywhere.

 

Online and mobile banking: check balances, make payments, transfer funds or deposit checks. Download the app or learn more here. 
Note: We've raised the limit for remote deposits to $5,000 daily for more flexibility. Plus feel free to access the funds in your savings account as you need. The limit of 6 transfers from a savings account within a calendar month has been lifted to ensure you can use the money that you've worked hard to save.

Personalized Telephone Teller: check balances, make loan payments, verify deposits and withdrawals and more. Access it at 402.330.0104 or 800.697.9247.

Additional options

ATM and cash back: grab cash at your nearest ATM or get cash back at the grocery store.

Call center service representatives: our in-house service reps are here to help! Call 402.687.8200 or 877.697.8545 from 8:00am-5:00pm or 9:00am-12:00pm on Saturday. 

COVID-19 Financial Hardship and Assistance

During times like these, we support each other, we help each other, and we come together. Should you or your family be impacted by COVID-19 and need financial support, we're here to help. 

Members of our team are ready to provide you financial guidance and discuss ways to help you through this difficult time. Specific solutions may include:

  • Loan extensions
  • Deferred payments
  • Emergency loans
  • Skip-a-payment on your current loan

Please call us at 402.697.8200 or email our loan department at lendergroup@mutualfirst.com to discuss the best solution for your personal situation.

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