Credit Union Omaha COVID-19 Updates
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COVID-19 Banking Updates

You need your money right now - we're here to help

Our local community continues to experience the impact of the global spread of coronavirus (COVID-19). We understand the uncertainty of the times and remain committed to supporting you! Please use this page to get up-to-date information about how we're adjusting our operations to fulfill your financial needs and ensure your safety and well-being. We recognize now, more than ever, you need access to your account

Credit union branches

Our lobbies are open with limited capacity and safety precautions in place. Please wear a mask when visiting our branches. 

Our drive thru continues to be a contactless option. View hours and locations here. Please note: Shared Branching participants may also utilize the drive thru.

Please call us with any questions at 402.697.8200 (toll free 877.697.8545) or email us at info@mutualfirst.com. For loan assistance, please apply online or reach out to our dedicated email via lendergroup@mutualfirst.com.

 

NEW: Online appointment booking!

We’ve launched a way for you to virtually book branch appointments via our website. Click here to make your appointment now. You can make an in-branch appointment at either branch OR if you prefer to speak to someone on the phone, you can sign up for this option.
 

Book an appointment online!
 

How we're ensuring your safety in branch

social distance
hand sanitizer
cleaning
additional 2

Access your money now, without leaving your home

You can access your money 24/7 from anywhere.

 

Online and mobile banking: check balances, make payments, transfer funds or deposit checks. Download the app or learn more here. 
Note: We've raised the limit for remote deposits to $5,000 daily for more flexibility. Plus feel free to access the funds in your savings account as you need. The limit of 6 transfers from a savings account within a calendar month has been lifted to ensure you can use the money that you've worked hard to save.

Personalized Telephone Teller: check balances, make loan payments, verify deposits and withdrawals and more. Access it at 402.330.0104 or 800.697.9247.

Additional options

ATM and cash back: grab cash at your nearest ATM or get cash back at the grocery store.

Call center service representatives: our in-house service reps are here to help! Call 402.687.8200 or 877.697.8545 from 8:00am-5:00pm or 9:00am-12:00pm on Saturday. 

COVID-19 Financial Hardship and Assistance

During times like these, we support each other, we help each other, and we come together. Should you or your family be impacted by COVID-19 and need financial support, we're here to help. 

Members of our team are ready to provide you financial guidance and discuss ways to help you through this difficult time. Specific solutions may include:

  • Loan extensions
  • Deferred payments
  • Emergency loans
  • Skip-a-payment on your current loan

Please call us at 402.697.8200 or email our loan department at lendergroup@mutualfirst.com to discuss the best solution for your personal situation.

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