Credit Union Omaha COVID-19 Updates
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COVID-19 Banking Updates

You need your money right now - we're here to help

Our local community continues to experience the impact of the global spread of coronavirus (COVID-19). We understand the uncertainty of the times and remain committed to supporting you! Please use this page to get up-to-date information about how we're adjusting our operations to fulfill your financial needs and ensure your safety and well-being. We recognize now, more than ever, you need access to your account

Credit union branches

Due to the rise in COVID-19 cases in our community, effective Monday, November 23, our branch lobbies will be open to Members by appointment only. 

Our drive thru operations will remain open during regular hours. View hours and locations here. Please note: Shared Branching participants may also utilize the drive thru.

Please call us with any questions at 402.697.8200 (toll free 877.697.8545) or email us at For loan assistance, please apply online or reach out to our dedicated email via


NEW: Online appointment booking!

We’ve launched a way for you to virtually book branch appointments via our website. Click here to make your appointment now. You can make an in-branch appointment at either branch OR if you prefer to speak to someone on the phone, you can sign up for this option.

Book an appointment online!

How we're ensuring your safety in branch

social distance
hand sanitizer
additional 2

Access your money now, without leaving your home

You can access your money 24/7 from anywhere.


Online and mobile banking: check balances, make payments, transfer funds or deposit checks. Download the app or learn more here. 
Note: We've raised the limit for remote deposits to $5,000 daily for more flexibility. Plus feel free to access the funds in your savings account as you need. The limit of 6 transfers from a savings account within a calendar month has been lifted to ensure you can use the money that you've worked hard to save.

Personalized Telephone Teller: check balances, make loan payments, verify deposits and withdrawals and more. Access it at 402.330.0104 or 800.697.9247.

Additional options

ATM and cash back: grab cash at your nearest ATM or get cash back at the grocery store.

Call center service representatives: our in-house service reps are here to help! Call 402.687.8200 or 877.697.8545 from 8:00am-5:00pm or 9:00am-12:00pm on Saturday. 

COVID-19 Financial Hardship and Assistance

During times like these, we support each other, we help each other, and we come together. Should you or your family be impacted by COVID-19 and need financial support, we're here to help. 

Members of our team are ready to provide you financial guidance and discuss ways to help you through this difficult time. Specific solutions may include:

  • Loan extensions
  • Deferred payments
  • Emergency loans
  • Skip-a-payment on your current loan

Please call us at 402.697.8200 or email our loan department at to discuss the best solution for your personal situation.

Community Support: other ways you can help

Local charities

If you are financially stable during this COVID-19 pandemic, we encourage you to donate to one (or more) local charities that can really use it. The organizations in our community do powerful work and provide services that people need now more than ever.

  • Child Saving Institute is in desperate need of funds to continue their life-saving programs. They serve those who are most vulnerable and are suffering right now, due to COVID-19. You can give to their critical programs here.
  • The Open Door Mission is looking for funds and supplies. Check out their Facebook page for specifics and here's their Amazon wish list.
  • Foodbank for the Heartland is hosting mobile pantries and drive-up solutions for those in need. Please see their donation options during the COVID-19 outbreak.

Donate blood

Blood is a crucial part of emergency preparedness for hospitals and the supply must be constantly replenished. The United States is facing a severe shortage of blood due to the Coronavirus. The American Red Cross or Nebraska Community Blood Bank are two organizations to donate. It's easy to set up an appointment online and they offer safe donation sites. 

Small businesses

There are plenty of ways to help others in this time of need without spending a single dime! You can do all of these from the comfort of your own home:

  • Write a review for your favorite business on Facebook, Google or Yelp
  • Like their Facebook page or follow them on Instagram or Twitter
  • Re-share or comment on their social media posts
  • Tag friends if you think they'd like the business, too
  • Share a picture of you with a product from the small business
  • Subscribe to their newsletter
  • Buy a gift card to use later or make an online purchase

We're thinking about you and all the other members of our community at this time. Check out these ways you can support the community while still safely practicing social distancing.


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