Credit Union Omaha COVID-19 Updates
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COVID-19 Banking Updates

You need your money right now - we're here to help

Our local community continues to experience the impact of the global spread of coronavirus (COVID-19). We recognize the uncertainty of the times and remain committed to supporting you! Please use this page to get up-to-date information about how we're adjusting our operations to fulfill your financial needs and ensure your safety and well-being. We recognize now, more than ever, you need access to your account

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Credit union branches

As of Wednesday, March 18, 2020, based on recommendations from the CDC and local government, our branch lobbies will be open to members by appointment only. At present, our plan is to remain "appointment only" in our lobbies for two weeks, but we will continue to evaluate as the landscape changes.


Our drive thru operations will remain open
during regular hours. View hours and locations here. Please note: Shared Branching participants may also utilize the drive thru.

Please call us to schedule your in-person transaction at 402.697.8200 (toll free 877.697.8545) or email us at info@mutualfirst.com.

For loan assistance, please apply online or our dedicated email to reach a lander via lendergroup@mutualfirst.com.

Access your money now, without leaving your home

You can access your money 24/7 from anywhere.

 

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Online and mobile banking: check balances, make payments, transfer funds or deposit checks. Download the app or learn more here.

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Personalized Telephone Teller: check balances, make loan payments, verify deposits and withdrawals and more. Access it at 402.330.0104 or 800.697.9247.

Additional options

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ATM and cash back: grab cash at your nearest ATM or get cash back at the grocery store.

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Call center service representatives: our in-house service reps are here to help! Call 402.687.8200 or 877.697.8545 from 8:00am-5:00pm or 9:00am-12:00pm on Saturday. 

Please call us if you have any quesitons about how to set up or access any of your accounts through the methods above.

COVID-19 Financial Hardship and Assistance

During times like these, we support each other, we help each other, and we come together. Should you or your family be impacted by COVID-19 and need financial support, we're here to help. 

Members of our team are ready to provide you financial guidance and discuss ways to help you through this difficult time. Specific solutions may include:

  • Loan extensions
  • Deferred payments
  • Emergency loans

Please call us at 402.697.8200 or email our loan department at lendergroup@mutualfirst.com to discuss the best solution for your personal situation.

Community Support

We're thinking about you and all the other members of our community at this time. Check out these ways you can support the community while still safely practicing social distancing.

 

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